Recovery Mode Privacy Policy

Last updated: May 14, 2026

Introduction

Welcome to Recovery Mode (the “App”). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use Recovery Mode. By using the App, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use the App.

Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information Provided by You

• Account Information: Name, email address, login credentials, and profile details (such as profile photo where you choose to add one).
• Recovery and Wellness Information: Recovery-related check-ins, reflections, goals, preferences, and similar content you enter in the App.
• Care and Support Context: Information you share to coordinate support, including communications with your care team where those features are enabled.

Contacts and Communication

• Contacts (optional): Names and contact details you select when using recovery or emergency-style contact features.
• In-App Messages: Messages and related metadata sent or received through App messaging, where available.
• Notifications: Delivery and interaction data for push notifications and reminders you opt into.

Sensitive and Device-Related Information

• Location Data: Approximate and/or precise location when Recovery Mode or related safety features are active. When you grant permission, location is processed in the foreground and/or background for safe-zone lookup and safety workflows. Location-derived signals (such as zone classification) are used to power those features.
• Camera and Microphone (optional): Used when you start or join user-initiated live video or audio sessions with your care team through LiveKit. The App does not continuously access the camera or microphone in the background outside features you explicitly start.
• Photos / Media (where used): Images or files you choose to attach or share through supported features.

Technical and Service Data

• Device and Diagnostics: Device type, operating system, app version, identifiers needed for authentication or push notifications, and limited log, crash, or performance data to keep the App reliable and secure.

Third-Party Services and Integrations

The App sends your information to or processes it through the following services so features work as designed:

• Supabase (Supabase Inc.): User sign-in, application database, and file storage. Account credentials, profile and recovery data, care-team and messaging content you sync, and uploads such as profile images are stored and processed in Supabase.
• Google Firebase (Firebase Cloud Messaging): Push notifications. Google processes device tokens, notification payloads, and delivery data required to send alerts to your device.
• LiveKit (LiveKit Cloud): Realtime video and audio when you join a live session. LiveKit receives and routes your media streams for the duration of the session.
• Groq (Groq, Inc.) and our application backend servers: When you use transcription, AI-generated explanations, or voice or AI sessions over WebSocket, the App sends audio, text, location (for safe-zone and related APIs), and session data to Groq’s API and/or to HTTPS and WebSocket endpoints on servers we operate. Those systems process the data to return transcriptions, model output, safe-zone results, and session responses.

Note: If we introduce paid or subscription features, payment information is processed by Google Play or Apple in-app purchase (or another authorized processor we disclose at that time). We do not store your full payment card details on our own servers. You manage or cancel subscriptions through your app store account, subject to store policies.

How We Use Your Information

We use the collected information to:

• Provide App functionality, including accounts, recovery tools, Recovery Mode and related safety workflows, messaging, and notifications.
• Facilitate optional live audio/video sessions you initiate with your care team.
• Deliver reminders, alerts, and service messages you request or that are necessary to operate the App.
• Improve reliability, performance, and security, and to detect, prevent, or address misuse or technical issues.
• Comply with applicable legal obligations.

Data Retention and Deletion

Account and synced App content: Retained while your account is active and as needed to provide the service, resolve disputes, enforce terms, and meet legal or regulatory requirements.

Location: Processed when you enable Recovery Mode, safe zones, and related features. We do not use location to build advertising profiles. We retain location-related records only as long as needed for the feature, security, or legal compliance.

Optional recordings or session artifacts: If a feature stores session recordings or similar media, retention depends on the feature and your account settings; you may be able to delete certain content in the App where supported.

Contacts: Contact selections may be stored on your device, on our systems, or both, depending on the feature. You can remove or change contacts within the App where the feature allows it.

Account Deletion

You can request to delete your account through the App settings or by contacting us as described below. When you delete your account, we will delete or de-identify personal information associated with your account within a reasonable period (typically on the order of days), except where we must retain certain information to comply with law, resolve disputes, or enforce our agreements.

Disclaimer (Not Medical Advice)

Recovery Mode is designed to support your recovery journey and communication with authorized support resources. It is not a medical device and does not provide medical diagnosis, treatment, or emergency services.

Information in the App is for informational and self-management purposes only and does not constitute medical advice, therapy, or a substitute for care from a licensed clinician, therapist, or other qualified professional.

By using Recovery Mode, you acknowledge the following:

• No Clinical Relationship: Use of the App does not, by itself, create a doctor–patient, therapist–client, or other professional treatment relationship with the App’s operators, developers, or licensors.
• No Guarantees: We do not guarantee any particular health or recovery outcome.
• User Responsibility: You are responsible for decisions about your health and recovery. For medical emergencies, call your local emergency number. For clinical questions, consult a qualified professional.
• Limited Liability: To the fullest extent permitted by law, Recovery Mode and its creators are not liable for outcomes, damages, or consequences arising from use of the App or reliance on its content.

By using this application, you agree to the above terms together with the App’s Terms of Service and this Privacy Policy.

Consent and User Rights

We respect your rights under applicable privacy laws, including, where they apply, the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your data, subject to legal exceptions.
• Withdraw Consent: Where processing is based on consent, withdraw consent for future processing.
• Object or Restrict: Object to or ask us to restrict certain processing, where applicable by law.

To exercise these rights, contact info@helpapp.network.

Data Security

We take data security seriously and implement reasonable technical and organizational measures, which may include:

• Encryption of data in transit (and, where supported, encryption at rest) for data handled by our service providers.
• Access controls and authentication designed to limit who can access personal data.
• Monitoring and review practices intended to reduce security risk.

No method of transmission over the internet or electronic storage is completely secure. Use the App at your own risk.

Subscription and Payment Policy

• Paid or subscription features, when offered, route payment processing through Google Play or Apple in-app purchase (or another processor we name at checkout). We do not store your full payment card details on our servers.
• You manage or cancel subscriptions in your Google Play or Apple ID subscription settings, subject to store policies.

International Users

If you access the App from outside the United States, your information may be processed and stored in the United States or other countries where we or our service providers operate. Those countries may have data protection laws that differ from those in your country.

Children’s Privacy

Recovery Mode is not intended for children under 13 (or the minimum age required in your jurisdiction) without appropriate parental or guardian authorization as required by law. We do not knowingly collect personal information from children in violation of applicable rules. If you believe we have collected such information, contact info@helpapp.network for removal.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version with a revised “Last updated” date. Where required by law, we will provide additional notice. Continued use of the App after changes become effective constitutes acceptance of the revised policy, except where your consent is required for new processing.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@helpapp.network
• Phone: (833) 435-7019
• Mailing Address: 235 S. Queen Street, Suite 2, Dover, DE 19904

Thank you for trusting Recovery Mode with your recovery journey and your privacy.

By using Recovery Mode, you acknowledge that you have read and understood this Privacy Policy.